Terms Of Service

Welcome to SoftNest Pillows! These Terms of Service (“Terms”) outline the rules and regulations for using our website and purchasing our products. By accessing our site and placing an order, you agree to comply with these Terms. Please read them carefully, as they govern your relationship with SoftNest Pillows and the use of our services.

1. General Conditions
   By using our website, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site. You agree not to use our products for any illegal or unauthorized purpose and to comply with all applicable laws and regulations while using our services.
2. Account Information
   To make a purchase, you may be required to create an account and provide accurate and complete information, including your name, email address, shipping address, and payment details. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
3. Orders and Payments
   Order Acceptance: All orders are subject to acceptance by SoftNest Pillows. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product availability, errors in product descriptions or prices, or suspected fraud.
   Pricing and Availability: Prices for our products are subject to change without notice. We make every effort to display accurate information, but we do not guarantee that product descriptions or prices are error-free. In the event of a pricing error, we will contact you with the correct information and offer the option to proceed with the purchase or cancel the order.
   Payment Methods: We accept various forms of payment, including credit and debit cards and other payment methods as indicated on our website. By providing your payment information, you authorize us to charge the applicable amount for your order.
4. Shipping and Delivery
   Shipping Fees: We offer free standard shipping on orders over $39.99. For orders under this amount, a flat shipping fee of $7.99 will apply.
   Processing Time: Orders are typically processed within 1-2 business days. Delivery times may vary depending on your location and the chosen shipping method.
   Delays and Issues: We are not responsible for shipping delays caused by carriers, weather conditions, or other factors beyond our control. If there is an issue with your delivery, please contact us at [email protected].
5. Returns and Refunds
   Our returns policy allows you to return items within 30 days of purchase, provided they are unused, undamaged, and in their original packaging. Refunds will be issued to the original payment method after the returned item is received and inspected. Please refer to our Returns Policy page for full details.
6. Intellectual Property Rights
   All content on the SoftNest Pillows website, including text, graphics, logos, images, and software, is the property of SoftNest Pillows or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without express written permission from SoftNest Pillows .
7. User-Generated Content
   If you submit any content to our website, including product reviews, comments, or photos, you grant SoftNest Pillows a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, publish, and display such content in any media. You represent that you own or have the necessary rights to the content you submit and that it does not infringe the rights of any third party.
8. Limitation of Liability
   To the fullest extent permitted by law, SoftNest Pillows shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
9. Governing Law
   These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which SoftNest Pillows operates, without regard to its conflict of law principles. By using our website, you consent to the exclusive jurisdiction of the courts in that jurisdiction.
10. Changes to Terms of Service
    We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our site following any changes constitutes your acceptance of the revised Terms.
11. Contact Information
    If you have any questions or concerns about these Terms of Service, please contact us at [email protected]. We are here to assist you and ensure a pleasant shopping experience.